The Ultimate TPRM & Cyber Risk Glossary
When in doubt, use an acronym.
Whether you’re a seasoned healthcare CISO or you’re new to the industry and convinced people are just making up acronyms—this glossary has you covered. From standard industry frameworks to CORL-specific terms, it’s your Rosetta Stone for healthcare TPRM, cyber risk, and compliance.
Understanding Service Level Agreement (SLA)
A Service Level Agreement (SLA) is a formal contract between a service provider and a client that outlines the performance standards, availability, and other expectations for the services provided. In TPRM and business continuity, SLAs play a critical role in defining the responsibilities of third-party vendors, particularly in areas such as uptime, response time, and incident resolution. SLAs often include metrics related to system availability, RTO, support response times, and penalties for non-compliance.
Meditology provides clients with SLAs that set clear expectations, ensuring that vendors meet the organization’s requirements for reliability and performance. By establishing well-defined SLAs with third-party vendors, organizations can hold vendors accountable for service quality and response to incidents, enhancing overall resilience and operational continuity. Effective SLAs reduce the risk of service interruptions and support seamless recovery during disruptions, ultimately protecting the organization’s reputation and client satisfaction.